Troubleshooting
| Message or symptom | Cause and fix |
|---|---|
| "The model has N errors; fix them to run" | The model check found unsupported or floating nodes, a mechanism or members without stiffness. Click a problem to select the item; add supports or releases accordingly. |
| Unstable / unconverged solve in the report | The structure is a mechanism or nearly so (residual too large). Check supports, end releases (a member released at both ends in rotation and torsion is a mechanism) and plate connectivity. |
| Results marked "(stale)" | The model changed after the run. Press F5 (and run the design again). |
| A member is "Not certified" | A capacity cannot be computed conservatively for that section (missing element dimensions, slender element, Pr ≥ Pe1). Check it by hand, change the section, or use a second-order method. |
| "No LRFD combination is selected for design" | Design ▸ Setup ▸ Combinations: tick the combinations, or generate ASCE 7-22 LRFD combinations in Loads. |
| ASD steel design | The steel checks are LRFD only for now; use LRFD combinations. Wood and masonry checks take ASD-level demands. |
| Drift check shows zeros | Choose a result with lateral loads (the seismic case or combination) and the right direction, then Fill from the analysis. Define story levels in Model ▸ Grid lines & stories. |
| Hand-off: "model could not be saved" | The hand-off reads the saved model. Resolve the save problem (conflict banner or connection) and try again. |
| "Another job is running" | Each person runs up to two jobs at a time; wait for it or cancel it in the status bar. |
| Read-only banner | Your licence has ended or the licensing service is unreachable. Projects stay viewable; Subscribe or Check again. |
| "This model changed somewhere else" | It was saved from another tab or device. Load the saved version or keep yours (overwrite). |
Still stuck? Open a Support ticket from the header, or write to services@ilxstudio.com with the project and model name.